ETF recently discontinued its walk-in appointment service. Most members are choosing the many different convenient and easy ways to access information about their Wisconsin Retirement System benefits, instead of traveling to the agency’s office in Madison.
The change means members must schedule an appointment in order to meet with a WRS benefits specialist. This allows the benefit specialist to complete a detailed review of the member’s account in advance. Members receive personalized, confidential assistance. There is also decreased wait time for scheduled appointments.
Members can still drop off and pick up forms at the ETF office, 801 W. Badger Road in Madison. Read more on how to scheduling an appointment with ETF.