Select your school from the dropdown menu below to find the name and email of your school's LMTS and begin this process. In the email message, include your name, your child's name and student ID number. Then give us as much detail about your issue as you can. Example: Is the device not turning on at all, or does your student not remember their password? If you have already submitted a request, please know that we are working to respond and there is no need to make a duplicate request.
If you are unable to send an email, call 608-204-5678 and leave a detailed message that includes your name, student ID (if available), school, and as many details as you can provide about what's wrong with your student's device.
If you are looking for support with access to instructional resources, need a password reset, need assistance with your student issued device, or need to request either a Chromebook or Hotspot, please reach out to your LMTS, using the link below. This flowchart outlines our process, so you know the next steps we will take to resolve your issue.
LMTS Returns Call or Email to Solve Issue
Hot Spot Request / Troubleshooting