Technical Services

Technical Services Mission

If we, the Department of Technical Services, strive to provide exemplary customer service rooted in best instructional & equity practices, then central office staff, schools, and the Madison community thrive & prepare our students to become community, college, and career-ready.

Our Responsibilities

• Desktop environment: Replacement, maintenance, and support of 32,000+ devices in 60 buildings and 18 alternative sites.
• LAN/WAN/Server environment: maintenance of approximately 200 file servers with multiple operating systems in 2 data centers serving an area of over 65+ square mile area; upgrades & maintenance of all associated communications devices including a Storage Area Network, switches & routers; collaborative trouble-shooting with support vendors of enterprise systems as needed
• Enterprise application management: provide and/or support web-based applications, email systems, and library data systems, and support enterprise business applications
• Helpline: staff online work-order, phone-based and on site technical support services. Staff can call 663-5853 between 7:00 am and 4:30 pm on weekdays
• Technical Research & Development: assess scalability, plan for sustainability, and coordinate deployment of upgrades to current or new hardware and software technologies.
• Security: maintain security for all technology systems and district data; maintain disaster recovery preparedness; maintain Internet access filtering systems; maintain data backup and archiving systems