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Madison Metropolitan School District

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Help Procedures and Guidelines

Support:

  • The Staff HelpLine 608-663-5853 always the first line of contact for staff needing to reach Technical Services for support.
  • If you need help, choose one of the following:
    1. if URGENT, call the HelpLine: 3-5853
    2. if NOT URGENT, submit a Work Order ticket in Incident IQ. The Incident IQ link is in the Classlink LaunchPad, or under Quicklinks on mmsd.org.
  • Equipment you use belongs to the District. Do not install any software or hardware on your own. Submit a work order and have a Computer Technician assist you with the installation.
  • If you get a message that your computer has a virus, call 608-663-5853. Never call another number for computer support.
  • Do NOT try to fix software or hardware problems or change any configurations on your own. Submit a work order to have a Technician assist you.
  • If your computer will not reboot, press and hold the Power button until the PC power light goes out. 

Security:

  • Use of external (USB Hard Drives, USB Flash Drive, etc.) by students must be monitored by MMSD staff.
  • Do not attempt to bypass the District’s Internet filtering system. Report those that do to your principal.
  • Read and understand the Internet Use Policies for Students 
  • Read and understand the Internet Use Policies for Staff.
  • Report any violations to your principal.

Hardware/Software:

  • Please see the Tech Services Purchasing page for purchasing guidelines for MMSD-approved technology. Check with your building’s Technician if you have questions.
  • Do not move computers, phones, or printers without your Building Technician, they will move equipment and ensure corresponding updates have been made to District equipment.
  • All software purchases, regardless of the funding source, must be approved before purchase. Please review the Digital Resource Request for Approval process.

Network:

  • MMSD staff utilize google drive to save files. If a backup is needed, save to your One Drive or S drive.
  • Our District computing network and all associated equipment is property of the Madison Metropolitan School District. No personal computing equipment or networking devices may be connected to this network.