The Staff HelpLine 608-663-5853 is the first line of contact for computer support for MMSD staff!
Another way for staff to get technical assistance is by submitting a Work Order.
If you need help, choose one of the following methods:
if URGENT, call the HelpLine: 3-5853
if NOT URGENT, submit a Work Order. This link is also available on your Novell Window, from the icon: Computer Work Order
Equipment you use belongs to the District. Do not install any software or hardware on your own. Submit a work order and have a Computer Technician do it.
If you get a message that your computer has a virus, call the HelpLine immediately.
Do NOT try to fix software or hardware problems or change any configurations on your own.
If your computer will not reboot, press and hold the Power button until the PC power light goes out. This can take 5-8 seconds.
You will need to get parental consent when using a service that can transmit a student's voice image, such as Skype or Elluminate, on the Internet. Consent form
Security:
Use of external (USB Hard Drives, USB Flash Drive, etc.) by students must be supervised by MMSD staff.
Do not attempt to bypass the District’s Internet filtering system. Report those that do to your principal.
Internet gaming websites are a common source of system-disabling spyware. Prior to use contact Mark Lea (Teaching and Learning) for information on a site’s educational suitability and how to integrate it into your instruction.
Hardware/Software:
Computers or printers cannot be added to rooms unless network access and electrical power is available. Check with your building’s Microcomputer Technician if you have questions.
Do not move computers from rooms without consulting Technical Services. A Technician will move equipment and insure corresponding updates have been made to the District’s inventory.
All software and hardware must be approved by Technical Services prior to purchase. Contact Lynda Chen (3-5423) for assistance.
Network:
Do not routinely save to your C: drive since no data on local hard drives is backed up.
Always save to your J: drive or S: drives. This insures data will be backed up.
Our District computing network and all associated equipment is property of the Madison Metropolitan School District. No personal computing equipment or networking devices may be connected to this network.